These Terms & Conditions (“Terms”) apply to all purchases made via the Hither Green Florist online store. By placing an order for online flower delivery in Hither Green or surrounding areas, you confirm your acceptance of these Terms. Please read them carefully before placing your order.
These Terms govern all transactions between Hither Green Florist (“we”, “us” or “our”) and the customer (“you” or “your”) for the supply of flowers, bouquets, arrangements, or any other related products or services, purchased via our website for delivery in Hither Green and neighbouring locations.
To place an order with Hither Green Florist, you must be at least 18 years of age and possess a valid payment method accepted on our site. Orders are placed by selecting products, adding them to your basket, and proceeding through the checkout process, where you must provide accurate contact and delivery details.
After submitting your order, you will receive an order confirmation via our online platform. This confirmation indicates that your order has been received but does not signify acceptance by Hither Green Florist. We reserve the right to refuse any order at our discretion. Reasons for refusal may include, but are not limited to, unavailability of certain flowers, delivery address being outside our service area, or incorrect payment details.
Orders are subject to availability. If, for any reason, we are unable to fulfil your order following acceptance (such as stock issues or unforeseen circumstances), we will notify you as soon as possible and offer a suitable replacement, a revised delivery date, or a full refund.
We endeavour to ensure that all descriptions, photographs, and pricing on our website are accurate. Flowers and natural products are subject to seasonal and market availability. Therefore, there may be unavoidable variations in colour, size, or variety. Where necessary, we reserve the right to substitute flowers or packaging of equivalent value and quality. We will ensure any substitutions maintain the overall style and theme of the arrangement originally chosen.
All prices on our website are in GBP and inclusive of applicable VAT unless otherwise stated. Delivery charges, if any, will be clearly displayed at the time of checkout. We reserve the right to amend prices without prior notice; however, the price displayed at the time of order will be the final price charged, provided the order is accepted.
Payment must be made in full at the time of ordering using the payment methods specified on our website. We do not accept responsibility for any charges from your bank or card issuer resulting from your purchases. Upon successful payment, you will receive a transaction confirmation.
We offer flower delivery services across Hither Green and selected neighbouring areas. Please ensure that your delivery details are complete and accurate; we cannot take responsibility for failed or delayed deliveries due to incorrect or incomplete addresses. Delivery is available on specified dates and at approximate times, as indicated during checkout. While we strive to meet your preferred delivery time, circumstances beyond our control may occasionally prevent punctual delivery. Should delays occur, we will notify you promptly.
If the recipient is not available at the delivery address, our driver will follow the options set out by you during ordering, such as leaving with a neighbour or in a specified safe place. If these options are unavailable, we will leave a card to inform the recipient how to rearrange delivery or collection. Risk in the goods passes to the customer upon delivery.
You may cancel or amend your order by notifying us as soon as possible and, in any event, no later than 24 hours before the scheduled delivery. Requests sent after this period may not be actioned due to preparation of your order, particularly for same-day or next-day deliveries. Where cancellation is possible, we will process a full refund within 7 working days using your original payment method.
Cancellations for bespoke, custom, or special-order products may not be accepted if the order is already prepared or dispatched. If you wish to change the delivery address or details, please contact us promptly; we will do our best to accommodate but cannot guarantee changes once items are in transit.
Your satisfaction is important to us. Should your flowers arrive damaged, wilted, or otherwise not as described, please notify us within 24 hours of delivery, ideally including photographic evidence. We will assess each case individually and, if appropriate, offer a replacement or refund. Please note that, due to their perishable nature, cut flowers are exempt from standard returns under UK consumer law unless they are faulty or not as described. Refunds for perishable items will not be granted if the goods are not cared for in accordance with our instructions.
Our liability for any loss, damage, or claim arising in connection with your order is limited to the value of the goods supplied. We shall not be liable for any indirect or consequential loss, including but not limited to loss of income, profits, or business. This does not affect your statutory rights as a consumer nor does it exclude or limit our liability for death or personal injury resulting from our negligence or for fraudulent misrepresentation.
We cannot accept liability for delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to adverse weather, national emergencies, or third-party courier failures. Where possible, we will take reasonable steps to notify you of delays and arrange alternative solutions.
It is your responsibility to check that all details provided in your order are accurate. Once your order is dispatched, changes cannot always be made. Please ensure the recipient is available to receive the delivery on the nominated day, or that alternative instructions are provided and acceptable.
You are asked to follow the care instructions provided with your flowers to prolong their freshness and enjoyment. We cannot be responsible for damage or deterioration arising from recipient neglect or inappropriate handling after delivery.
In processing your order, we collect certain personal information, including your name, contact details, and delivery address. We are committed to safeguarding your privacy and will not use your data for any purpose other than order fulfilment and the provision of customer service, unless you explicitly consent otherwise. Please refer to our Privacy Policy for further details on how your data is processed and stored.
All content, including text, images, logos, and product descriptions, featured on the Hither Green Florist website is the property of Hither Green Florist and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any material without our prior permission.
From time to time, we may offer promotions or discount codes. These are subject to availability, and terms may vary. Unless otherwise stated, only one promotional offer or code can be used per order. Promo codes must be entered at checkout and cannot be applied retrospectively. All promotions are at our discretion and may be withdrawn at any time without notice.
These Terms & Conditions and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute or claim arising out of or in connection with these Terms.
We reserve the right to amend these Terms & Conditions at any time. Any changes will be effective immediately upon posting to our website. It is your responsibility to review these Terms periodically when placing orders. Continued use of our website constitutes your acceptance of any revised Terms.
These Terms & Conditions are specifically applicable to customers ordering flower delivery within Hither Green and the neighbouring areas served by Hither Green Florist. If you are unsure whether your delivery address is within our service area, please consult our coverage information on the website before placing your order.
Should you have any questions about these Terms & Conditions or require further clarification about our online flower delivery service in Hither Green or adjacent locations, please contact us using the contact form on our website. We aim to respond to all genuine enquiries promptly and to support your experience as a valued customer of Hither Green Florist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hither Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hither Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
