Returns, Refunds & Complaints Policy
Our Fresh Flower Guarantee in Hither Green
At Hither Green Florist, we understand how important it is for your flowers to arrive fresh, beautiful, and exactly as expected. Our team is committed to providing not only exceptional floral arrangements but also outstanding customer service to every household and business in and around Hither Green. That’s why we back every order with our Fresh Flowers Guarantee, ensuring your blooms arrive in perfect condition to brighten your day.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. If your flowers or floral arrangements arrive damaged or not up to the standard you expect, please let us know on the same day of delivery. We ask that you provide photos of the damaged flowers so we can assess the issue and respond quickly. Our promise covers all products that arrive wilted, broken, or in otherwise unacceptable condition.
Freshness Window
We pride ourselves on sourcing the freshest blooms and assembling arrangements that last. Our flowers are guaranteed to stay fresh and vibrant for a minimum window of five days from the date of delivery, provided the bouquet is kept in clean water and away from excessive heat or direct sunlight. If your flowers do not meet this standard within this period, please reach out so we can make things right.
Refund and Replacement Options
If you receive flowers that are damaged or fail to meet our freshness guarantee, you have the following options:
- Replacement: We will deliver a replacement bouquet as soon as possible at no extra cost to you, using blooms of equal or greater value.
- Refund: Alternatively, you may request a full or partial refund depending on the extent of the issue and your preference.
Please note that to be eligible for a refund or replacement, the complaint should be submitted within 24 hours of receipt. Claims made after this window may not qualify, as flowers are highly perishable products and deteriorate naturally over time.
Our Simple Complaints Process
If you have concerns, feedback, or wish to make a complaint, our team is here to help. Please contact us promptly, sharing your order details and any relevant photographs of the issue. We aim to respond quickly—often within one business day—and will work with you to resolve the situation to your satisfaction. We value every customer and treat every complaint with the care and urgency it deserves.
Your Trusted Local Hither Green Florist
No matter your needs—household surprises, business orders, or special events—Hither Green Florist is honoured to serve our local community. Our Fresh Flowers Guarantee and transparent policies reflect our ongoing commitment to providing a service you can trust. Thank you for choosing us as your neighbourhood florist. If you ever have concerns, you can trust we’ll be here to support you every step of the way.
